Privacy policy

Introduction

This Privacy Policy describes how Vaclixy ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at vaclixy.myshopify.com or make a purchase from our store. We are committed to protecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or need assistance, please contact us at content@vaclixy.shop, by phone at (505) 966-1486, or by mail at Vaclixy, 16 Cedarview Ave, Jackson, NJ 08527, United States.

Information We Collect

We collect several categories of personal information when you interact with our website, place an order, or communicate with us. The specific categories include:

Order and Contact Information

When you make a purchase or create an account, we collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information (processed securely through third-party payment processors)
  • Order history and purchase details

Device and Usage Information

When you visit our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring website or source
  • Pages visited and time spent on our site
  • Date and time of access
  • Geographic location data (city and state level)

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. This includes:

  • Session cookies (temporary cookies that expire when you close your browser)
  • Persistent cookies (cookies that remain on your device for a set period)
  • Analytics cookies to understand how visitors use our site
  • Marketing and advertising cookies to deliver relevant advertisements
  • Preference cookies to remember your settings and choices

Communications and Feedback

If you contact us via email, phone, contact form, or customer support, we collect the information you provide, including your inquiry details, feedback, and any attachments you send.

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

Order Processing and Fulfillment

  • Processing and completing your transactions
  • Confirming and tracking orders
  • Arranging shipping and delivery (typically 3-5 working days within the United States, with free shipping on all domestic orders)
  • Handling returns and exchanges in accordance with our 30-day return policy
  • Processing refunds and managing payment issues

Customer Service and Communication

  • Responding to your questions, requests, and customer support inquiries
  • Sending order confirmations, shipping notifications, and delivery updates
  • Providing important notices about your account or changes to our policies
  • Resolving disputes and troubleshooting problems

Website Improvement and Analytics

  • Analyzing website performance and user behavior
  • Understanding customer preferences and shopping patterns
  • Testing new features and optimizing site functionality
  • Preventing fraud, security incidents, and other prohibited activities
  • Debugging and fixing technical issues

Marketing and Promotional Communications

  • Sending newsletters, special offers, and promotional materials (with your consent where required)
  • Personalizing your shopping experience and product recommendations
  • Conducting surveys and requesting feedback
  • Administering contests, promotions, and loyalty programs

Legal and Compliance Purposes

  • Complying with applicable laws, regulations, and legal processes
  • Enforcing our Terms of Service and other agreements
  • Protecting our rights, property, and safety, and that of our customers and others
  • Maintaining records for accounting, tax, and regulatory purposes

How We Share Your Information

Vaclixy does not sell or rent your personal information to third parties for their own marketing purposes. We share your information only in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

  • E-commerce Platform: Our online store is hosted on Shopify. Shopify provides us with the platform to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and software applications. Shopify maintains its own privacy policy, available at shopify.com/legal/privacy.
  • Payment Processors: We use secure third-party payment gateways to process credit card and other payment transactions. These providers maintain their own privacy policies and security measures. Vaclixy does not store complete credit or debit card numbers.
  • Shipping and Fulfillment Partners: We share delivery information with shipping carriers (such as USPS, UPS, FedEx, or other carriers) to fulfill and deliver your orders.
  • Analytics Providers: We use analytics services (such as Google Analytics) to understand how visitors interact with our website, measure advertising effectiveness, and improve our services.
  • Email and Marketing Platforms: We may use email service providers and marketing automation platforms to send transactional emails, newsletters, and promotional communications.
  • Advertising Partners: We work with advertising networks and social media platforms to deliver targeted advertising based on your interests and online activity.

These service providers are contractually obligated to use your personal information only for the purposes we specify and to maintain appropriate security measures.

Legal Requirements and Protection

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, or valid legal processes (such as subpoenas or court orders)
  • Enforce our Terms of Service, this Privacy Policy, or other agreements
  • Protect the rights, property, or safety of Vaclixy, our customers, or the public
  • Detect, prevent, or address fraud, security issues, or technical problems
  • Respond to claims that content violates the rights of third parties

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity or third party, subject to applicable law.

With Your Consent

We may share your information for other purposes with your express consent or at your direction.

Cookies and Tracking Technologies

Vaclixy and our third-party service providers use cookies and similar tracking technologies to collect information about your browsing activities and deliver a better user experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, including shopping cart functionality, secure login, and checkout processes. These cannot be disabled without affecting site performance.
  • Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous usage statistics (e.g., pages visited, time spent, error messages).
  • Functional Cookies: Remember your preferences and settings (such as language, region, or display preferences) to provide a personalized experience.
  • Advertising and Marketing Cookies: Used to deliver relevant advertisements, limit ad frequency, and measure campaign effectiveness. These may track your activity across different websites.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect website functionality. To learn more about managing cookies, visit your browser's help documentation:

  • Google Chrome: support.google.com/chrome/answer/95647
  • Mozilla Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  • Safari: support.apple.com/guide/safari/manage-cookies-sfri11471/mac
  • Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Because there is no consistent industry standard for recognizing DNT signals, our website does not currently respond to browser DNT signals. However, you may exercise opt-out rights as described in the California Consumer Rights section below.

Third-Party Analytics and Advertising

We use third-party analytics services such as Google Analytics to collect and analyze usage data. Google Analytics uses cookies to track and report website traffic. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

We may also use advertising pixels and tags from platforms like Facebook, Google Ads, and others. These tools may track your interactions with our ads and website to deliver targeted advertising. You can control interest-based advertising through:

  • Digital Advertising Alliance (DAA): optout.aboutads.info
  • Network Advertising Initiative (NAI): optout.networkadvertising.org
  • Google Ads Settings: adssettings.google.com
  • Facebook Ad Preferences: facebook.com/ads/preferences

California Consumer Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information (as defined by the CCPA):

  • Identifiers: Name, email address, postal address, phone number, IP address, and unique device identifiers
  • Commercial Information: Purchase history, order details, product preferences, and shopping behavior
  • Financial Information: Payment information processed by third-party payment processors (we do not store complete credit card numbers)
  • Internet or Network Activity: Browsing history, search history, website interactions, and information about your device and browser
  • Geolocation Data: City and state-level location derived from IP address
  • Inferences: Preferences, characteristics, and behavioral predictions derived from your activity

Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA:

Right to Know: You have the right to request that we disclose:

  • The categories and specific pieces of personal information we have collected about you
  • The categories of sources from which we collected your personal information
  • Our business or commercial purposes for collecting, selling, or sharing personal information
  • The categories of third parties with whom we share personal information
  • The categories of personal information we have disclosed for a business purpose

Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions under law (such as information necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech).

Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" (for cross-context behavioral advertising) of your personal information. See the dedicated section below for details.

Right to Limit Use of Sensitive Personal Information: While we do not collect sensitive personal information as defined by the CPRA in most circumstances, if we do, you have the right to limit its use to purposes permitted by law.

Right to Non-Discrimination: You have the right to exercise your CCPA/CPRA rights without receiving discriminatory treatment, such as being denied goods or services, charged different prices, or receiving a different level of service, unless the difference is reasonably related to the value provided by your personal information.

Retention Period

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

  • Order and transaction data: retained for at least 7 years for accounting, tax, and legal compliance purposes
  • Account information: retained until you request deletion or close your account, then archived for legal and compliance purposes
  • Marketing communications: retained until you unsubscribe or opt out
  • Technical and usage data: typically retained for 12-24 months for analytics and security purposes

Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, "sale" means the disclosure of personal information to a third party for monetary or other valuable consideration, and "sharing" means disclosing personal information to a third party for cross-context behavioral advertising.

Our Practices

Vaclixy does not sell personal information in the traditional sense (exchanging data for money). However, certain data-sharing practices may be considered a "sale" or "sharing" under California law, including:

  • Sharing information with advertising networks and social media platforms for targeted advertising purposes
  • Using third-party analytics and marketing pixels that track user behavior across websites
  • Allowing advertising partners to collect browsing data via cookies and similar technologies

We may share the following categories of personal information for these purposes: identifiers (such as IP address, device ID, and cookie identifiers), internet or network activity, commercial information, and inferences.

How to Opt Out

California residents can opt out of the sale or sharing of personal information by:

  • Contacting us at content@vaclixy.shop or calling (505) 966-1486 with the subject line or message "Do Not Sell or Share My Personal Information"
  • Adjusting your cookie preferences or using browser-based opt-out tools (see the Cookies and