Refund policy

Return Window

Vaclixy offers a 30-day return window from the date you receive your order. This is our own store policy — United States federal law does not mandate a cooling-off period for online purchases. To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and included accessories. Any item that shows signs of use, damage after delivery, or missing components may not be eligible for return or refund.

The 30-day window is calculated from the delivery date. Any return request submitted after this period will not be accepted. All returned items will be inspected upon arrival to verify they meet the required standards. Items that do not comply with these conditions may be rejected, and the item may be returned to you at your expense.

How to Start a Return

To initiate a return, please contact our customer support team before sending anything back. You can reach us:

When you contact us, please provide your order number, the item(s) you wish to return, and the reason for the return. After we confirm that your return is eligible, we will provide you with detailed return instructions and a prepaid return shipping label. Do not send items back without first contacting us and receiving authorization.

Return Shipping

Vaclixy provides free return shipping for all eligible returns within the United States. Once your return request is approved, we will email you a prepaid return shipping label. You must use the label we provide to ensure proper tracking and handling of your return shipment. Returns sent without our authorization or using a different carrier may not be processed.

Please pack your return securely in the original packaging (or equivalent protective packaging if the original is unavailable) and affix the prepaid label to the outside of the package. We recommend using a trackable shipping method and retaining your shipping receipt until your refund is processed.

Return Address

All authorized returns must be sent to:

Vaclixy
16 Cedarview Ave
Jackson, NJ 08527
United States

Do not send items to this address without first contacting us and receiving a prepaid return label. Unauthorized returns may be refused or significantly delayed.

Refund Method and Timing

Once we receive and inspect your returned item, we will send you an email notification confirming receipt and the outcome of the inspection. If your return is approved, a refund will be issued to your original payment method. Refunds are typically processed within 5 to 10 business days after approval. Please note that processing times may vary depending on your bank or payment provider; it may take an additional few business days for the credit to appear in your account.

You will receive confirmation once the refund has been completed. If you have not received your refund within the expected timeframe, please check with your bank or credit card company first, then contact us at content@vaclixy.shop or 505-966-1486.

Vaclixy does not charge any restocking fees. You will receive a full refund for approved returns as long as all return conditions are met and instructions are followed properly.

Non-Returnable Items

While most products sold by Vaclixy are eligible for return within the 30-day window, certain items may not qualify for return or refund, including:

  • Items returned damaged, incomplete, or not in their original condition due to customer handling after delivery
  • Items returned without all original packaging, accessories, manuals, or other included materials
  • Items that show signs of use, wear, installation, or modification
  • Items returned after the 30-day return window has expired
  • Items returned without prior authorization from Vaclixy

Vaclixy does not offer final sale items at this time, meaning most products remain eligible for return if they meet the required conditions above. If you have questions about whether a specific item is returnable, please contact us before placing your order.

Exchanges

Vaclixy does not process direct exchanges at this time. If you wish to receive a different item, size, color, or model, please return the original item for a refund (following the return process above) and place a new order for the item you prefer. This ensures you receive the correct product as quickly as possible and allows you to take advantage of any current promotions.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged in transit, defective, or incorrect (wrong item, size, color, or quantity), please contact us immediately at content@vaclixy.shop or 505-966-1486. You will not be charged for return shipping in these cases. We will provide a prepaid return label at no cost to you, and once we receive and verify the issue, we will send a replacement or issue a full refund, including any original shipping charges if applicable.

To help us resolve the issue quickly, please include photographs of the damage, defect, or incorrect item when you contact us. This allows our team to verify the problem and expedite your replacement or refund. Damaged or defective items must be reported within 30 days of delivery.

Order Cancellation

You may cancel your order at any time before it has been shipped. To request a cancellation, contact us immediately at content@vaclixy.shop or 505-966-1486. Once we confirm that your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. Refunds for cancelled orders are typically processed within 3 to 5 business days.

If your order has already been dispatched, you will need to follow the standard return process once you receive the item. We cannot recall packages that are already in transit. In such cases, please refuse delivery or initiate a return as described above once the package arrives.

Questions and Customer Support

If you have any questions about our return and refund policy, need assistance with a return, or want to check the status of your refund, please contact us:

Our customer support team is here to help ensure your return or refund is processed smoothly and efficiently.