Shipping policy
Introduction
This Shipping Policy explains how orders are processed, shipped, and delivered by Vaclixy. By placing an order with us, you agree to the terms described in this policy. We are committed to delivering your purchase safely and efficiently.
If you have any questions or need assistance regarding shipping, you may contact us via email at content@vaclixy.shop, by phone at 5059661486, or by mail at 16 Cedarview Ave, Jackson, NJ 08527, United States.
Shipping Destinations
Vaclixy currently ships within the United States only. We do not accept or process orders with international shipping addresses at this time. Orders submitted with addresses outside the United States may be declined or canceled. Customers are responsible for ensuring that their shipping information is accurate, complete, and within our service area.
Order Processing and Handling Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and US federal holidays). Orders placed on weekends or holidays will be processed on the next business day. During periods of high demand, such as holidays or promotional events, processing times may be slightly extended. If significant delays are anticipated, we will make reasonable efforts to inform affected customers.
Once your order has been processed and handed off to our carrier, you will receive a shipment confirmation email with tracking information.
Shipping Rates and Free Shipping
Vaclixy offers FREE standard shipping on all orders shipped within the United States. There are no shipping costs or minimum order requirements for free shipping. All prices displayed on our website are in USD and exclude applicable sales tax, which will be calculated and added at checkout based on your shipping destination.
Delivery Time and Estimates
After your order has been processed, standard delivery within the United States typically takes 3 to 5 business days. Delivery times are estimates and may vary depending on the shipping destination, carrier performance, local conditions, and other factors beyond our control. The delivery estimate begins from the date your order is shipped, not the date it is placed.
Please note that orders are not delivered on weekends or US federal holidays. Business days are Monday through Friday.
Shipping Carriers and Tracking
We partner with reputable carriers to deliver your order safely and on time. Once your order has been shipped, you will receive a confirmation email containing tracking information and a link to monitor your shipment in real time. Tracking details are typically available within 24 hours of shipment.
If you do not receive tracking information within 3 business days of placing your order, or if you have questions about your shipment status, please contact us at content@vaclixy.shop or 5059661486.
Split Shipments
Occasionally, items from a single order may be shipped separately due to stock availability, warehouse location, or product type. If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment. You will not be charged additional shipping fees for split shipments. All items will be delivered to the same shipping address you provided at checkout.
Shipping Delays
While Vaclixy strives to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:
- Severe weather conditions or natural disasters
- Carrier delays or service disruptions
- Customs or security inspections (if applicable)
- Incorrect or incomplete shipping information provided by the customer
- High-volume shipping periods, such as major holidays
- Public health emergencies or government-mandated restrictions
- Labor disputes or transportation infrastructure issues
Vaclixy is not responsible for delays caused by external factors or events beyond our reasonable control. If your order is significantly delayed, please contact us and we will work with you and the carrier to resolve the issue as quickly as possible.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate, complete, and valid shipping details at checkout. Vaclixy is not liable for orders delivered to incorrect, incomplete, or invalid addresses provided by the customer. We cannot redirect packages once they have been dispatched.
If you realize you have provided incorrect shipping information, please contact us immediately at content@vaclixy.shop or 5059661486. We will make reasonable efforts to update your order if it has not yet been shipped. Once a package is in transit, we may not be able to make changes, and you may be responsible for any additional costs associated with re-shipping.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, failure to claim the package, or other customer-related issues, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery. If we are unable to contact you or if you decline re-shipment, a refund may be issued minus any restocking fee, if applicable.
Packages that are unclaimed or refused without prior authorization may be subject to restocking fees or cancellation of the order. Please contact us if you need to refuse or return a package so we can provide proper instructions.
Lost or Damaged Packages
Package Shows as Delivered but Not Received
If your tracking information shows that your package was delivered but you have not received it, please take the following steps:
- Check with household members, neighbors, or building management to confirm whether someone else accepted the delivery
- Verify that the shipping address on your order confirmation is correct
- Check around your property, including porches, garages, side doors, and mailbox areas, as carriers may leave packages in secure locations
- Wait 24 hours, as some carriers mark packages as delivered before final placement
If after taking these steps you still have not located your package, please contact us immediately at content@vaclixy.shop or 5059661486. We will open an investigation with the carrier and work to resolve the issue. In cases where the carrier confirms delivery to the address provided, Vaclixy is not responsible for lost or stolen packages after confirmed delivery, but we will make reasonable efforts to assist you.
Damaged Packages
If your package arrives visibly damaged or if the contents are damaged, please take the following steps:
- Do not discard the packaging or damaged items
- Take photographs of the exterior packaging, any shipping labels, and the damaged contents
- Contact us within 48 hours of delivery at content@vaclixy.shop or 5059661486 with your order number, tracking number, and photographs
We will review your claim promptly and work with you to arrange a replacement, refund, or other resolution as appropriate. In some cases, we may need to file a claim with the carrier, which may require additional documentation from you.
Package Lost in Transit
If tracking information indicates that your package is lost in transit or has not updated for an unusually long period, please contact us at content@vaclixy.shop or 5059661486. We will initiate a carrier investigation and work to locate your shipment. If the package cannot be located within a reasonable timeframe, we will offer a replacement or refund at our discretion.
Address Validation and Delivery Confirmation
To help ensure successful delivery, we may use address validation tools at checkout. We strongly recommend that customers double-check their shipping address before completing their order. For high-value orders, signature confirmation may be required at the time of delivery. If you will not be available to sign, please contact us in advance to discuss alternative delivery arrangements.
PO Boxes and Military Addresses
Vaclixy ships to PO Boxes and APO/FPO/DPO military addresses within the United States. Please note that delivery times to military addresses may be longer than standard domestic shipping due to additional security and routing procedures. Tracking information may be limited once packages enter military postal systems. If you are shipping to a military address and have specific delivery concerns, please contact us at content@vaclixy.shop or 5059661486 before placing your order.
Shipping to Alaska, Hawaii, and US Territories
We ship to all US states, including Alaska and Hawaii. While shipping to these locations is free, delivery times may be extended compared to the continental United States due to additional transportation requirements. Estimated delivery times to Alaska and Hawaii are typically 7 to 10 business days after shipment, though this may vary by carrier and destination.
At this time, we do not ship to US territories such as Puerto Rico, Guam, the US Virgin Islands, or other outlying areas. Orders placed with shipping addresses in these locations may be canceled.
International Shipping
Vaclixy does not currently offer international shipping. We only ship to addresses within the United States, including all 50 states. Orders with international shipping addresses will not be processed and may be canceled. If you are located outside the United States and wish to purchase from us, please contact us at content@vaclixy.shop to discuss alternative arrangements, though we cannot guarantee accommodation.
We are not responsible for any customs duties, import taxes, or fees that may be assessed on packages shipped outside our standard service area through third-party forwarding services. Customers using package forwarding services do so at their own risk and are responsible for compliance with all applicable import laws and regulations in the destination country.
Duties, Taxes, and Import Fees
Because Vaclixy ships only within the United States, international customs duties and import taxes do not apply to our standard shipments. All prices on our website are shown in USD exclusive of sales tax. Applicable state and local sales taxes will be calculated and added at checkout based on your shipping destination, in accordance with US federal and state law.
Customers are responsible for paying all applicable sales taxes. Tax amounts are determined by the tax jurisdiction of the shipping address and may vary. If you have questions about the taxes applied to your order, please contact us at content@vaclixy.shop or 5059661486.
Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at content@vaclixy.shop or 5059661486. We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. Once an order has been handed off to the carrier, we may not be able to modify or cancel it. In such cases, you may need to follow our standard return process once you receive the item. Please refer to our Return Policy for complete details on returns and refunds.
Shipping During Holidays and Peak Seasons
During major holidays, promotional events, and peak shopping seasons, order volumes may be significantly higher than usual. While we strive to maintain our standard processing and delivery times, delays may occur. We recommend placing orders well in advance of any specific date you need to receive your items. Vaclixy cannot guarantee delivery by a specific date and is not responsible for delays caused by increased demand or carrier performance during peak periods.
If you need your order by a specific date, please contact us before placing your order at content@vaclixy.shop or 5059661486 to discuss your timeline and available options.
Contact Information for Shipping Questions
If you have any questions, concerns, or issues related to shipping, delivery, tracking, or any other aspect of order fulfillment, please contact us using the following methods:
- Email: content@vaclixy.shop
- Phone: 5059661486
- Mail: Vaclixy, 16 Cedarview Ave, Jackson, NJ 08527, United States
Our customer service team is available to assist you and will respond to inquiries as promptly as possible. When contacting us about a specific order, please include your order number and any relevant tracking information to help us serve you more efficiently.
Changes to This Shipping Policy
Vaclixy reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated Shipping Policy.
The most current version of this Shipping Policy will always be available on our website at vaclixy.myshopify.com. If you have questions about any changes or updates, please contact us at content@vaclixy.shop or 5059661486.